10% Discount on all Online Bookings

 

FREQUENTLY ASKED QUESTIONS.

 

1. I am a Spring Club Card Holder. Do I get any further discount on my booking?

Your Spring Club Card entitles you to obtain 15% discount on your consumptions of drinks and all the extra meals that are not included in  your half board, but not for the booking. Therefore we recommend you to make a booking through our website, where we offer a 10% online discount.



2. How can I arrange my free airport transfer?

This service is offered exclusively to clients, who have booked through our website for stays of minimum 7 nights. The instructions will be sent in the confirmation email; please enter all the details minimum 72 hours prior to your arrival in order to arrange your transfer.



3. Is it safe to enter my credit card details when booked.

Absolutely safe. Our website works with a secure layer or SSL and fulfils all the standards in international security, certified by Verisign.



4. I entered my credit card details at the time of booking my holidays. When will my credit card be charged?

Your booking is guaranteed by credit card, no deposit is required. Full payment to be made upon arrival at the hotel.



5. When will my booking be confirmed?

Our system will automatically confirm your booking in a maximum 60 minutes.



6. How much does it costs to modify my booking?

It's totally free of charge.



7. How can I cancel my booking?

On our website you should type your email address and the reference number. Please check our booking policies.



8. How many times can my booking be modified?

The booking can be modified as many times as required without any additional surcharge.



9. When can I contact your reservation department ?

Our central reservation office is open from Monday to Friday from 10.00 a.m. – 6.00 p.m. We are closed on Saturdays, Sundays and on bank holidays.



10. The system quotes a price for me, is the room really available?

Our booking engine is connected to our reservation system. Our system will only provide a quote if rooms are available at this moment.



11. The system does not accept my credit card?

Please enter your credit card number without any spaces, all digits together.



12. I haven't received the confirmation email. What should I do?

If you have made a booking over 24 hours and you have still not received our confirmation e-mail, it is possible that our email was blocked by the Anti-Spam service of your email account. Please, check that the confirmation email is not in the "SPAM" , "Junk Mail" or "Unwanted Mail" file of your email account. If our email is in the SPAM file, make sure to modify your account configuration so that it does not block the emails incoming from "springhoteles.com". If our email is NOT in the SPAM file, please send us an email to spring@springhoteles.com with details of your booking and we will re-send you the confirmation.



13. How can I join the Spring Club?

You can request the application for the card on your arrival to the hotel. The card will be mailed to your home address, after your departure, and you will be able to use it during your next visit.