Habitación 1
Adults only (+16)
Habitación 2
Adults only (+16)
Habitación 3
Adults only (+16)
Habitación 4
Adults only (+16)

Spring hoteles


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Privacy, booking & Cancellation Policies

Booking & Cancellation Policies

Cancellations: In order to avoid the penalty charge (first night’s stay including tax), cancellations must be received at least 1 day before arrival and no later than 11:00 a.m.
No-show fee: First night’s stay including tax.
Payment: Total amount will be paid at the hotel upon arrival
Check-in: 15.00 noon. (All inclusive service at Bitácora starts at 12.00 noon)
Check-out: 12.00 noon.
Infants under 2 years (in a cot), sharing a room with 2 adults are free of charge.
At Hotel Bitácora****, children of 2-12 years receive a reduction of 50% when sharing a room with 2 adults. (Maximum occupancy 3 adults and 1 child up to 12 years per room, or 3 adults and baby in a cot).
At Hotel Vulcano and Arona Gran the third occupant (older than 2 years) receives 30% discount. (Maximum occupancy 3 Occupants/room or 2 Occupants and a baby in a cot)

All prices are valid except typographical or computer errors, in which case we decline any responsibility to maintain prices.

Modifications and cancellations have to be made through our website.

Privacy Policies


We inform users that once they have registered, they have at all times the right to access the file where their data is stored, and may exercise the right to rectify, cancel and oppose contained in Organic Law 15/1999 of 13th December, on the Protection of Personal Data. Likewise they have the right to revoke consent for the cession and treatment of their personal data.

SPRING HOTELES undertakes to fulfil regulations on the treatment of personal data, specifically Organic Law 15/1999 on the Protection of Personal Data (hereafter OLPPD) and Royal Decree 994/1999, developed by said law. SPRING HOTELES will treat its clients’ data in an automated fashion and guarantees that the files where the information is stored are their full responsibility and are duly declared in the General Registry of the Data Protection Agency (https://www.agpd.es/index.php)

SPRING HOTELES informs its clients that they can exercise their right to access, rectify, cancel or oppose data, by writing to the person responsible for data treatment and the holder of the files where their personal data is stored:

Avda. Antonio Domínguez Alfonso, 8
38660 Playa de las Américas
Tenerife - Islas Canarias - España / Spain

SPRING HOTELES informs that with the application for registration in the SPRING CLUB CARD programme your personal data will be treated by SPRING HOTELES, and treatment and cession of it will be authorised for the purposes of the programm. For this reason SPRING HOTELES has created – at all times in fulfilment with current regulations – a personal data file with the appropriate measures to ensure the confidential treatment of data. Once again we remind you that you can exercise your right to access, rectify, cancel and oppose the data at the above address.

On completing the services and reservations form, the title holder authorises SPRING HOTELES to use and subject the personal data supplied to automated treatment with the aim of proceeding to the reservation requested and/or manage SPRING HOTELES commercial products and/or services.

We inform clients making a reservation that their personal data will be ceded to the destination hotel, with the aim of processing the reservation and guaranteeing execution of it.

On completing the employment application form, the title holder accepts and authorises the automated treatment of the personal data supplied to our Human Resources selection database. SPRING HOTELES informs the title holder that he or she may exercise his or her right to access, rectify, cancel and oppose the data, by writing to the person responsible for the treatment of personal data:

Avda. Antonio Domínguez Alfonso, 8
38660 Playa de las Américas
Tenerife - Islas Canarias - España / Spain

If you have requested us to do so, we will send information on our accommodation offers and SPRING HOTELES group news to your e-mail address unless you do not wish to receive it. If this is the case you simply have to ask for the service to be revoked by informing: web@springhoteles.com


SPRING HOTELES guarantees the confidentiality of your personal data, and the use of the security measures established in Spanish regulations on data protection regarding third parties, although it will reveal the personal data it has to applicable Public Authorities, in all cases on receiving official summons in accordance with the Law. In all cases, the title holders of the data have the right to access, rectify, cancel and oppose it, and to revoke their consent to treatment and cession of their data, as is laid down in Organic Law 15/1999 of 13th December on the Protection of Personal Data.


These general conditions are subject to the provisions of Law 7/1998 of 13th April on General Contracting Conditions, to Law 26/1984, of 19th July, General Law for the Defence of Consumers and Users, to Law 7/1996, of 15th January, on Retail Commerce Regulations, to Royal Decree 1906/1999, of 17th December, regulating Telephonic or Electronic Contracting with general conditions, Organic Law 15/1999 on the Protection of Personal Data, Royal Decree 994/1999, of 11th June, which develops said organic law, and Law 34/2002, of 11th July, on Services of the Information Society and Electronic Commerce and in a subsidiary fashion to the Civil Law and Commerce Law.


Any notifications, summons, petitions and other communications to be executed by the parties in relation to these general conditions must be made in writing and it will be understood that they have been duly executed when they have been delivered by hand or sent by ordinary post to the other party’s domicile or e-mail address.


If one or several of the clauses included in the general conditions or the conditions of use were to be declared totally or partially null and void or ineffective, this will only affect said provision or the part which has been declared void, and the general conditions or conditions of use will subsist in all the others, with said provision, or the affected part of it being understood as not posted.

Tourist Brokerage

Under the brand Spring Hotels do not organize or sell package holidays. If these claims may be submitted at the following address and opening hours from 10am to 14pm or contact via email.

Identification Code: I-0003007.1
Avda. Antonio Domínguez Alfonso 8. cp38660
Playa de las Américas (Arona). Tenerife

Spring Hoteles
Arona Gran Hotel, Avda. Juan Carlos I
Paso Las Calarredes, s/n
38650 Los Cristianos, Arona
Tenerife - Islas Canarias - España / Spain

Departamento de Reservas / Reserv. Department
+34 922 795 778 / 922 795 158 / 922 796 336 Fax: +34 922 791 686

Dirección Comercial / Sales Department
+34 922 787 753 - Fax: +34 922 791 686

Departamento de Recursos Humanos / Human Resources
Envíenos su currículum
+34 922 961 111

Arona Gran Hotel
Avda. Juan Carlos I, 38. 38650 Arona. Tenerife, España
T: +34 922 750 678 F: +34 922 750 243 E: arona@springhoteles.com

Hotel Bitácora
California, 1. 38660 Playa de las Américas. Tenerife, España
T: +34 922 791 540 F: +34 922 796 677 E: bitacora@springhoteles.com

Hotel Vulcano
Antonio Domínguez Alfonso, 8. 38660 Playa de las Américas. Tenerife, Spain
T: +34 922 787 740 F: +34 922 792 853 E: vulcano@springhoteles.com